Buyer Protection Program
Shop with confidence using Tabital Pay. Our Buyer Protection Program is designed to keep your shopping experience safe, simple, and stress-free. If your order doesn’t arrive or isn’t as described, we’re here to support you every step of the way. Because with Tabital, your peace of mind matters *T&Cs apply
At Tabital, your peace of mind comes first.
- Didn’t receive your order? We’ll help track it down or issue a refund if needed.
- Product not as described? Received something defective or different from what you expected? We’ll work to make it right.
- Refund/cancellation problems? If your refund or cancellation request hasn't been processed by the store, we’ll step in to ensure things are sorted smoothly.
With our Buyer Protection Program, shop with complete confidence:
Get Your Resolution
We’re here to help! Our goal is to resolve most issues within 21 calendar days. Our dedicated team will dive into the details, contact the store on your behalf, and work tirelessly to provide you with a swift resolution. You can count on us to make things right!
How to get help with your orde
Start with the Store
First, contact the store directly—they can often resolve the issue quickly.
Reach Out to Tabital
If the store didn’t resolve the issue, don’t worry. Raise a claim with Tabital for support.
Submit your evidence
Provide all relevant details—receipts, photos, and store communication—for faster assistance.
Get a resolution
We’ll contact the store and review your information to determine eligibility for Buyer Protection, aiming to resolve your case within 21 calendar days. *T&Cs apply.
Who is eligible?
To qualify for Tabital Buyer Protection, your order must meet these criteria
- Buyer Protection is available exclusively for Tabital's Pay in Full option.
- Your order was placed with a Tabita's partner within the last 120 days.
- Your order was placed online. In-store orders with scheduled deliveries are only covered in cases of returns. However, in-store purchases that are collected immediately are not covered.
- Your order is a Custom-made item, it will only be covered if it wasn’t delivered.
- Your account has not been flagged by Tabital for potential fraudulent activity or abuse.
- You’ve provided all required evidence, like receipts or communication with the store.
What’s not covered?
Certain types of purchases aren’t eligible for Buyer Protection, including
- Payments for services like travel, events, or insurance.
- Digital products like subscriptions or NFTs.
- Goods like gift cards or digital wallet top-ups.
Questions you might ask
You can easily check the status of your claim through the Tabital website. Here’s how:
- Log in to your Tabital account.
- Go to My Purchases
- Select the order for which you raised a claim.
- Click on View Details next to the order.
- You’ll find the claim status under “Claims”.
There could be several reasons, including but not limited to the following:
- You have a bad credit history
- You have unpaid bills from Tabital
- Tabitals intricate risk system considers the value of your purchase too high.
- The value of the items you’re trying to buy exceeds the allowed limit.
If none of the above reasons apply to you, please call the customer service team!
If your order is eligible for a refund, it will be processed as soon as the store updates your order status on your Tabital account.
- If the refund amount is less than your remaining payments:
Your payment plan will be adjusted, and you can view the updated schedule in the Tabital account.
- If the refund amount is more than your remaining payments:
Any outstanding payments will be canceled, and the remaining balance will be refunded to your Tabital Wallet.
When you submit a claim, we carefully review all the provided information and escalate it to the store for resolution.
In some cases, the store may decide that the claim cannot be accepted.
However, in some cases Tabital will carry out its own investigation. If necessary, we’ll issue a refund to ensure you’re taken care of.
In case you want to cancel a claim you raised for an order, you can easily do that through the Tabital website or call the customer service team to assist you
