Purchase Protection Plan
Shop with confidence using Tabital Pay. Our Purchase Protection Plan is designed to keep your shopping experience safe, simple, and stress-free. If your order doesn’t arrive or isn’t as described, we’re here to support you every step of the way. Because with Tabital, your peace of mind matters *T&Cs apply
At Tabital, your satisfaction and comfort always come first
- Missing Deliveries: If your package never arrives, we will track it down or provide a full refund.
- Incorrect or Damaged Items: Received a broken item or something different than ordered? We will fix it.
- Return & Order Issues: We will step in to resolve any delayed refunds or cancellation requests directly with the vendor
Shop securely and confidently knowing our Buyer Protection Program covers you.
Get Help Now
We are always ready to assist you. Our team targets a full resolution for most cases within 30 calendar days. We will thoroughly investigate your issue, communicate directly with the merchant, and advocate on your behalf to secure a fast outcome. Rest assured, we are committed to making things right.
How to get help with your orde
Start with the Store
Reach out to the merchant first, as they can usually resolve your issue right away.
Reach Out to Tabital
If the merchant hasn't resolved it, rest assured. File a assistance request directly with Tabital.
Submit your evidence
Attach all supporting evidence—like receipts, images, and chat logs—to help us resolve your issue sooner.
Get a resolution
We will verify the details with the shop and assess your case for Buyer Protection coverage. We aim to complete this review within 30 calendar days. *T&Cs apply.
Who is eligible?
To qualify for Tabital Buyer Protection, your order must satisfy the following criteria
- Please note that Tabital Buyer Protection applies solely to transactions made with the Pay in Full method.
- The transaction must be made with an authorized Tabital partner within the previous 120 days.
- Your order was placed online. In-store orders with scheduled deliveries are only covered in cases of returns. However, in-store purchases that are collected immediately are not covered.
- Your order is a Custom-made item, it will only be covered if it wasn’t delivered.
- Your account has not been flagged by Tabital for potential fraudulent activity or abuse.
- You’ve provided all required evidence, like receipts or communication with the store.
What’s not covered?
Certain types of purchases aren’t eligible for Buyer Protection, including
- Payments for services like travel, events, or insurance.
- Digital products like subscriptions or NFTs.
- Goods like gift cards or digital wallet top-ups.
Questions you might ask
You can easily check the status of your claim through the Tabital website. Here’s how:
- Log in to your Tabital account.
- Go to My Purchases
- Select the order for which you raised a claim.
- Click on View Details next to the order.
- You’ll find the claim status under “Claims”.
There could be several reasons, including but not limited to the following:
- You have a bad credit history
- You have unpaid bills from Tabital
- Tabitals intricate risk system considers the value of your purchase too high.
- The value of the items you’re trying to buy exceeds the allowed limit.
If none of the above reasons apply to you, please call the customer service team!
If your order is eligible for a refund, it will be processed as soon as the store updates your order status on your Tabital account.
- If the refund amount is less than your remaining payments:
Your payment plan will be adjusted, and you can view the updated schedule in the Tabital account.
- If the refund amount is more than your remaining payments:
Any outstanding payments will be canceled, and the remaining balance will be refunded to your Tabital Wallet.
When you submit a claim, we carefully review all the provided information and escalate it to the store for resolution.
In some cases, the store may decide that the claim cannot be accepted.
However, in some cases Tabital will carry out its own investigation. If necessary, we’ll issue a refund to ensure you’re taken care of.
In case you want to cancel a claim you raised for an order, you can easily do that through the Tabital website or call the customer service team to assist you.
